Customer Centricity: The Most Overused Term In Business?
Few management concepts have achieved the popularity of customer centricity.
Every annual report talks about it. Every strategy presentation references it. Every leadership team claims it. And almost every company would describe itself as customer-centric.
Leadership – a forgotten topic?
It is indisputable that leadership is the second top skill – next to strategy – when trying to describe successful (top) managers. It is therefore most surprising that, especially in times of disruptive changes, remarkably few new leadership strategies are discussed and published.
New Work
It is difficult to imagine modern companies without the new world of work, which is much more flexible, self-determined and characterized by home office and digital working.