Industries
RETAIL // FASHION, LUXUS & LIFESTYLE // HEALTHCARE // CONSUMER GOODS // START-UPS // DIGITAL BUSINESS // Automotive // Hospitality, Food&Beverage
Menu
RETAIL // FASHION, LUXUS & LIFESTYLE // HEALTHCARE // CONSUMER GOODS // START-UPS // DIGITAL BUSINESS // Automotive // Hospitality, Food&Beverage
Our passion is the customer. That is why we focus on industries and companies where customer understanding, customer experience and customer relationships are decisive success factors.
We help companies achieve growth, transformation and sustainable competitive advantage through customer centricity, entrepreneurial thinking and execution. We work both with companies that interact directly with end customers and with B2B companies whose success depends significantly on a deep understanding of their customers, markets and value chains.
One of our particular strengths is transferring successful approaches from customer-oriented industries such as retail, fashion, luxury, hospitality and digital business to other industries and business models — creating new sources of growth and competitive advantage.
Retail has been one of our core areas of expertise for many years and remains one of our greatest passions. We are convinced that the most successful retailers of the future will be those that understand their customers better than their competitors and consistently translate that knowledge into better decisions.
We support international and regional retail companies with growth, transformation and the evolution of their business models. Our clients range from traditional brick-and-mortar retailers and omnichannel players to direct-to-consumer concepts and pure online businesses.
Our work spans corporate and growth strategies, omnichannel and retail transformation, customer centricity, CRM, commercial excellence and retail excellence. We also help companies align buying, category management, pricing, merchandising, marketing and sales more closely with customer needs, data and profitability.
Particular areas of focus include the future of retail, omnichannel business models, customer experience, loyalty & CRM, AI in retail, retail media, and the development of high-performing organizational and leadership models for a new generation of retail.
We advise lifestyle and luxury brands on B2C-relevant topics. We support clients in developing and implementing end-customer-centric marketing
and sales strategies as well as structuring and optimizing their own retail operations. We also develop strategies that enable brands and their retail partners to achieve shared growth through customer-focused offline and online approaches.
Entrepreneurial thinking and a start-up mindset have been central elements of our consulting approach for many years. We deliberately work with start-ups because they are often where new business models, innovative technologies and the growth logic of tomorrow emerge.
We help start-ups and scale-ups sharpen their business models, develop go-to-market strategies, accelerate growth and prepare their
organizations for the next stage of development. We combine entrepreneurial thinking with many years of management experience from established companies and international markets.
Our focus ranges from business model and growth strategies, customer centricity, sales & commercial excellence and internationalization to
fundraising, partnerships and access to relevant markets and customers.
At the same time, we help established companies learn from the mindset of successful start-ups, identify new growth areas and bring a more entrepreneurial approach to innovation and transformation initiatives.
Digital business models today face the challenge of achieving growth, customer proximity and profitability at the same time. Rising acquisition costs, increasing competition and ever more demanding customers require new strategies for sustainable growth.
We help digital businesses, e-commerce companies and omnichannel providers understand customers better, systematically unlock growth potential and develop their business models for long-term success. We combine customer centricity, commercial excellence, omnichannel strategies and data-driven steering models into an integrated growth approach.
A particular focus is on developing profitable customer relationships and consistently increasing customer lifetime value. Sustainable growth does not come from isolated channel thinking, but from the ability to develop customers across channels, unlock share-of-wallet potential and create relevant experiences throughout the customer journey.
Our focus ranges from digital business models, e-commerce and platform strategies to CRM, loyalty and marketing, as well as omnichannel transformation, customer data, artificial intelligence and commercial excellence.
The automotive industry is undergoing one of the greatest transformations in its history. New sales models, electric mobility, digitalization, direct-to-consumer approaches and changing customer
expectations are fundamentally reshaping the requirements placed on manufacturers, retail organizations and mobility providers.
We help automotive manufacturers, dealer groups, retail organizations and automotive service providers future-proof their business models, sales structures and customer relationships. Our focus is on customer centricity, sales excellence and consistently aligning organizations, processes and propositions with end-customer needs.
Our work spans sales and retail strategies, customer experience, CRM, loyalty and aftersales programs, omnichannel concepts, sales steering, commercial excellence and the transformation of dealer and sales organizations.
We see enormous potential in automotive in making greater use of customer knowledge, data-driven sales approaches and the consistent development of long-term customer relationships. Sustainable growth increasingly comes not only from vehicle sales, but from systematically
developing customer lifetime value throughout the entire relationship.
Few industries depend as strongly on customer experiences, brand perception and long-term customer relationships as hospitality, food & beverage. At the same time, digitalization, new consumption habits, platforms and rising customer expectations are fundamentally changing
the rules of many business models.
We help companies strengthen growth, brand equity and profitability through consistent customer orientation. Our focus is on developing differentiated customer experiences, building long-term customer relationships and successfully connecting brand, customer experience and commercial excellence.
Our work ranges from growth and business model strategies to customer centricity, CRM, loyalty and customer experience, as well as omnichannel concepts, digitalization, location and expansion strategies and the development of high-performing organizational and leadership models.
In hospitality, food & beverage in particular, sustainable competitive advantage is created where companies not only acquire customers, but develop them over the long term. We therefore help our clients systematically use customer knowledge, build loyalty and make customer lifetime value a central management metric for growth and business success.
Healthcare companies are facing fundamental change. Opticians, hearing-care providers, pharmacies and many other healthcare providers increasingly operate in an environment shaped by the same challenges as modern retail: growing competition, changing customer behavior, digitalization, talent shortages and rising expectations around customer experience, loyalty and visibility.
We are convinced that the most successful healthcare companies of the future will combine professional expertise with outstanding customer orientation and consistently develop their business models from the customer’s perspective.
We support opticians, hearing-care providers, pharmacies and other healthcare retailers with growth, transformation and the development of sustainable competitive advantage. We combine deep industry understanding with the thinking and success models of modern retail, CRM
and omnichannel organizations.
Our focus ranges from growth, positioning and differentiation strategies to customer centricity, CRM, loyalty and retention, as well as omnichannel strategies, local visibility, sales excellence, category management, pricing and retail excellence.
We see particular potential in consistently using customer knowledge, building long-term customer relationships and developing modern customer journeys. Sustainable growth today is increasingly driven not by individual transactions, but by systematically developing existing customer relationships across the full customer lifetime value.
OhrConsulting, a strategy and management consultancy, helps clients focus on customers across the value chain. In our consulting work, we draw on in-depth strategic and operational expertise, and focus squarely on sales and implementation relevance. Our experiences show that strategies conceived from the customer’s perspective yield the maximum success for our clients. Our ecosystem of experts includes start-ups and innovative agencies in order to offer our clients maximum innovation.