Few industries depend as strongly on customer experiences, brand perception and long-term customer relationships as hospitality, food & beverage. At the same time, digitalization, new consumption habits, platforms, rising costs and growing customer expectations are fundamentally changing the rules of many business models.
We support hotel groups, restaurant businesses, food brands and hospitality concepts in strengthening growth, brand equity and profitability through consistent customer orientation. Our focus is on developing differentiated customer experiences, building long-term customer relationships and successfully connecting brand, customer experience and commercial excellence.
Our work ranges from growth and business model strategies, positioning, customer centricity, CRM and loyalty to expansion, internationalization and franchise concepts. We combine strategic clarity with operational feasibility and help our clients build sustainable competitive advantage in increasingly competitive markets.
In hospitality, food & beverage in particular, long-term competitive advantage is created where companies not only acquire customers, but systematically develop them. We therefore help our clients use customer knowledge in a targeted way, build loyalty and make customer lifetime value a central management metric for growth and business success.
Our consultants bring many years of management and project experience from companies such as Althoff Hotels, Breuninger Gastronomie and Sansibar, as well as innovative hospitality and food start-ups such as YouDinner. This combination of industry expertise, customer understanding and an entrepreneurial perspective continues to shape our work today.
We are convinced that the most successful hospitality and food companies of the future will be those that understand their guests and customers better than their competitors and use that understanding to create exceptional experiences and long-term customer relationships.
We do not only develop strategies and concepts; we also support our clients with implementation -- from growth and expansion projects to CRM, loyalty and transformation initiatives.
Our focus is on sustainable growth, measurable results and the successful execution of strategic initiatives.
OhrConsulting, a strategy and management consultancy, helps clients focus on customers across the value chain. In our consulting work, we draw on in-depth strategic and operational expertise, and focus squarely on sales and implementation relevance. Our experiences show that strategies conceived from the customer’s perspective yield the maximum success for our clients. Our ecosystem of experts includes start-ups and innovative agencies in order to offer our clients maximum innovation.